Cookie Policy

Last updated: 24 December 2025

1. Introduction

This Cookie Policy explains how InvoxZero ("we", "us", or "our") uses cookies and similar technologies when you access or use our website, applications, and APIs (the "Service").

This Policy should be read together with our Privacy Policy and Terms and Conditions.

2. What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They are widely used to make websites work efficiently, improve user experience, and provide information to service operators.

Cookies may be:

  • Session cookies (deleted when you close your browser)
  • Persistent cookies (stored until deleted or expired)
  • First-party cookies (set by InvoxZero)
  • Third-party cookies (set by external services)

3. Types of Cookies We Use

3.1 Strictly Necessary Cookies

These cookies are essential for the operation of the Service and cannot be disabled. They are used to:

  • Authenticate users
  • Maintain sessions
  • Enable security features
  • Prevent fraud and abuse
  • Load-balance and protect infrastructure

Legal basis: Legitimate interest / contractual necessity

Consent required: No

3.2 Functional Cookies

These cookies allow the Service to remember user preferences and settings.

Examples:

  • Language preferences
  • Interface configuration

Legal basis: Legitimate interest

Consent required: No (where permitted by law)

3.3 Analytics & Performance Cookies (If Enabled)

We may use analytics tools to understand how the Service is used and to improve performance.

These cookies may collect:

  • Pages visited
  • Feature usage
  • Error and performance metrics

Where required by law, these cookies are used only with your consent.

Legal basis: Consent

Consent required: Yes (where applicable)

3.4 Third-Party Cookies

Some cookies may be set by third-party providers strictly necessary to operate the Service, such as:

  • Cloud infrastructure providers
  • Error monitoring services
  • Payment providers (e.g. Stripe, when interacting with billing pages)

We do not control third-party cookies directly. Their use is governed by the respective providers' policies.

4. Cookies We Do Not Use

To be explicit:

  • ✕ No advertising cookies
  • ✕ No tracking cookies for marketing purposes
  • ✕ No cross-site behavioral profiling

If this changes in the future, this Policy will be updated accordingly.

5. Cookie Consent & Management

Where required by applicable law:

  • Non-essential cookies will be set only after you provide consent
  • You may withdraw or modify consent at any time via browser settings or cookie controls

You can also manage cookies through your browser settings, including blocking or deleting cookies. Note that disabling certain cookies may affect Service functionality.

6. Legal Basis Under GDPR & ePrivacy

Cookies are processed based on:

  • Contractual necessity – for essential Service functionality
  • Legitimate interests – for security and performance
  • Consent – for non-essential cookies, where required

7. Changes to This Cookie Policy

We may update this Cookie Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

Continued use of the Service constitutes acceptance of the updated Policy.

8. Contact

If you have questions about our use of cookies, contact us at: